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Shipping policy

Fifteenth: Shipping Policy

A. Shipping:

  • We use local shipping providers across Egypt.
  • Address modifications are not allowed after placement.
  • Delays from missing info are not our responsibility.
  • Reshipping costs due to incorrect info are the customer’s responsibility.
  • Orders cannot be modified or canceled after shipment.

B. Delivery Time:

  • 3–10 business days (up to 14 days in exceptional cases).
  • Holidays are not counted.
  • Cancellation allowed if delayed over 14 business days.
  • Refunds may take 7–14 business days.
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Shipping

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 14 days
  • See conditions and procedure in our return FAQs

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