FAQs

You can browse products, add them to your cart, and follow the checkout steps by entering your personal and delivery information.

We offer several payment options:
- InstaPay
- E-wallet transfer
- Cash on delivery

Yes, you can modify or cancel your order before it is shipped.

Delivery usually takes 3 to 10 business days.

Yes, we deliver to all governorates across Egypt using local shipping companies.

If delivery takes more than 14 business days, you can request to cancel the order and get a refund.

Yes, within 24 hours of receiving the item, and only if it has a manufacturing defect or doesn’t match the description.

No, slight color differences due to screen displays are not eligible for return or exchange.

If the product was delivered by our representative, please call the number on our homepage. If via a shipping company, use the same company for the return.

Yes, products are covered for manufacturing defects only. Damage caused by misuse (burning, breaking, stains, etc.) is not covered.

You can contact us via WhatsApp: +20 1101254688 or through our official social media pages.

We deliver daily except on Fridays and official holidays.